Why use training

You are face to face with a conflict … what do you do? You become panicky? You avoid it? Your mind is getting blurry? You have chest pains? Your defense mechanisms incite you to become aggressive? This will not improve the situation.

You would like to have tools on hand, techniques to maintain personal assurance and control the situation… we provide the training you need. You will acquire and develop the required abilities to solve a conflict through our seminar entitled: " FACING CONFLICT ".

You will learn:

• to deal with the upfront hostilities.
• to create a climate of confidence.
• to identify the problem.
• to facilitate exchanges and open discussions.
• to develop a force of persuasion.
• to negotiate efficiently.
• to construct a satisfactory agreement.

We believe that to learn how to swim, we must jump into the water. We use this same principle in our training. At this one-day seminar, you will have to deal with six different situations where we will be guiding you in each of the phases. You will learn to deal with conflict using the same techniques and tools used by our mediation professionals. Imagine … you will finally find out our secrets!

You will benefit

Fear is a powerful obstacle, and a conflicting situation feeds this sentiment well. The majority of our researches show that people consider conflict as extremely negative and they tend to try to avoid it or to suppress it as much as possible. Perhaps you share their opinion.

We are proposing to demystify conflict in order to create a constructive and efficient situation, in fact, a lever for both you and your organization. You will assume a creative leadership, develop an ability to listen and to express yourself, but, especially, you will attain personal confidence that will make you more at ease within the conflict.

What are the prerequisites

Whether you are a leader, representative, consultant, client service agent, or other, this training is for you.

The maximum number of people for each training " FACING CONFLICT " is 20 so as to maximize exchanges between participants. The training is subdivided into six workshops of approximately 50 minutes each, starting at 8:30 a.m. and ending at 4:00 p.m..

The location of the training should be in the offices of the Université du Québec en Outaouais or at any other location after the initial agreement.

For reservation, please contact us by telephone at 819 771 6896, and we will send you the summary of workshops with the registration form. The training schedule is to be agreed upon following consultation with the participants.